Shipping policy


We aim to get your order processed and dispatched within 1-2 business days from our warehouse on the Gold Coast, Australia.

You will be notified via email once your order has been dispatched, along with tracking details to follow your order.

We ship all our orders in a waterproof 100% compostable/recycled shipping mailer (where possible). Our parcel delivery is 100% Carbon Neutral where possible to help reduce our environmental impact.

We primarily ship Australia-wide:


Standard over $50 order value (2-8 Working Days) - FREE
Standard under $50 order value (2-8 Working Days) - $7.95 AUD
Express (1-4 Working Days) - $12.95 AUD

Please note also our CHRISTMAS CUT-OFF DATES for 2023:

Anywhere in Australia (except WA and NT):
Sunday, 17th December for Standard Post
Wednesday, 20th December for Express Post

WA & NT:
Thursday, 14th December for Standard Post
Wednesday, 20th December for Express Post

We recommend ordering your Christmas gifts as early as possible!


We do offer to ship to other parts of the world with Australia Post at the rates listed below, which includes full tracking and signature on delivery.

FREE worldwide shipping over $180!

New Zealand

Standard (7-14 Working Days) - $15 AUD
Express (3-5 Working Days) - $30 AUD

United States & Canada

Standard (10-15 Working Days) - $25 AUD


Standard (10-15 Working Days) - $49.95 AUD

Rest of World

Standard (14-21 Working Days) - $49.95 AUD

Shipping rates will be displayed upon checkout.

Depending on your country, local taxes and import duties may need to be paid on receipt.

If you can't find your country or have any questions about an item being shipped somewhere else in the world, please contact us here



We want you to be happy and love your towel! 
If there are any problems with your order, please contact us right away via our email and we'll do our best to solve them. 

Items can be returned within 30 days of receipt of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Your return label will require you to return the item at your own expense (unless in the case of a faulty product).

There are certain situations where only partial refunds are granted: 
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will provide you with an address to send your item to.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.